This Privacy Policy describes how Omni Flow Limited ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at flowoo.co.uk and book discovery calls, use our AI chat widgets, or submit lead information.

1. Who We Are

Omni Flow Limited is a company registered in England and Wales under Company Number 16818227. Our registered office is located at 128 City Road, London, United Kingdom, EC1V 2NX.

For any data privacy enquiries, you can contact our Data Controller at contact@flowoo.co.uk.

2. Information We Collect

We only collect information that you voluntarily provide to us when you interact with our website. This includes:

Identity Data: Full name.
Contact Data: Phone number and email address.
Operational Data: Business type, industry, and bottlenecks described in forms.
Chat History Data: User messages typed into the AI assistant widget.
Booking Data: Calendar options selected when scheduling via the Calendly widget.

3. Cookies & Tracking

We use functional cookies to maintain chat widget states and session security. If analytics scripts are active (like Google Analytics), they capture anonymized usage behavior (pages visited, scroll depth) to help us refine the user experience. You can block or clear cookies via browser options.

4. Third-Party Data Processors

To run our services, we transfer limited data to verified third-party processors adhering to standard contractual clauses (SCCs) and UK data security regulations:

Calendly LLC: Renders appointment schedulers and processes booking details.
OpenAI Inc.: Processes text queries sent through the Flo AI assistant to return contextual responses.
Vercel Inc. / AWS: Hosts our application servers and secure database environments.
Make.com (Celonis SE): Processes workflow automation triggers and data transformations for AI Automation clients.
n8n GmbH: Processes workflow data for custom automation pipeline builds.
Supabase Inc.: Provides database infrastructure for client project data storage where applicable.
Resend Inc.: Processes email submissions sent via our contact form for delivery to our team.

5. How We Use Your Information

We process your data under the following legal bases conforming to UK-GDPR guidelines:

To perform initial consultations or services requested by you.
To send booking confirmation SMS texts or emails.
To analyze operational bottlenecks and provide custom automation recommendations.
To comply with regulatory or legal duties in England & Wales.

6. Data Retention Period

We retain client lead information and conversation histories for a maximum period of two (2) years from the date of your last interaction, or until you request its deletion, to facilitate continuous client service. After this window, personal data is permanently deleted or anonymized.

7. Data Storage & Security

All data collected via our forms and services is hosted securely in the AWS London region. We enforce SSL encryption on all API pathways and do not sell, rent, or distribute your personal details to third-party marketing brokers.

8. Your Legal Rights

Under UK data protection laws, you have the following rights:

The right to access personal data we hold about you.
The right to request rectification of inaccurate data.
The right to request erasure of your data ("the right to be forgotten").
The right to withdraw your consent to data processing at any time.

To exercise any of these rights, please email us directly at contact@flowoo.co.uk.