Terms of Service

1. Operating Entity

This website is owned and operated by Flowoo Digital LTD, a private limited company incorporated in England and Wales under Company Number 17398812, with its registered address at 128 City Road, London, United Kingdom, EC1V 2NX. References to "we", "us", "our", and "FLOWOO" in these Terms shall refer to Flowoo Digital LTD.

2. Scope of Services

Flowoo Digital LTD provides custom software development, API integrations, web development builds (Website as a Service — WaaS), and business process automation setups (using third-party tools such as Make.com, n8n, Stripe, Xero, and OpenAI).

All consulting blueprints, estimated calculations, and ROI figures provided on this website, during audits, or in discovery calls are estimates only, based on aggregated operational averages across UK SMEs. They do not represent guaranteed financial outcomes. Actual results depend on your business's specific circumstances, market conditions, and implementation factors beyond our control.

2A. Client Portal Account

When you create a Client Portal account on our website, you are required to provide your full name, email address, phone number, and a secure password. By creating an account you consent to the collection and processing of this information as described in our Privacy Policy.

Access to portal features:Creating an account does not grant access to project management features (contract viewing, billing, milestones, onboarding, or document downloads). Full portal access is activated only after (a) a Master Services Agreement has been electronically signed by both parties, and (b) the initial payment (setup fee and first month's subscription) has been successfully processed via Stripe. Until both conditions are met, your account functions solely as a communication channel with our team.

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at contact@flowoo.co.uk if you become aware of any unauthorised use of your account.

3. Fees, Billing, & Refund Policy

Web Development and AI Automation services require a mandatory, non-refundable £199 Setup Fee billed at the start of the engagement, and are billed on a monthly subscription basis (12-month minimum contract), with monthly rates starting from £49/month and £99/month respectively. MVP Development is billed as a fixed-price project from £999 with no setup fee. Work begins only after the Setup Fee (where applicable) and the first month's subscription (or fixed-price payment) have been received and cleared.

Refund Policy:The £199 Setup Fee is strictly non-refundable once the onboarding process has commenced. Monthly subscription payments for the current billing period are non-refundable. After the initial 12-month contract period, the subscription transitions to a flexible, rolling month-to-month FLOWOO Care Plan, cancellable at any time with 30 days' written notice. Fixed-price MVP project payments are non-refundable once development work has commenced.

All prices are exclusive of VAT unless otherwise stated. We reserve the right to adjust pricing upon renewal of any subscription term, with a minimum of 30 days' written notice.

4. Acceptable Use Policy

By accessing or using this website and our services, you agree that you will not, under any circumstances:

• Use our services for any unlawful purpose or in violation of any applicable laws, including UK consumer protection law, fraud law, or data protection legislation.
• Attempt to gain unauthorised access to any part of our website, server infrastructure, or client systems.
• Introduce malware, viruses, Trojan horses, worms, or other harmful code into our systems.
• Engage in scraping, data mining, or automated data harvesting of our website without our express written consent.
• Use our services to develop or assist in developing any product, service, or platform that directly competes with FLOWOO without our prior written consent.
• Submit false or misleading information in any form, enquiry, or audit tool on this website.
• Harass, threaten, or abuse our employees, contractors, or representatives in any communication channel.
• Attempt to reverse-engineer, decompile, or extract the source code of any software system, API, or automation we build on behalf of another client.

We reserve the right to immediately suspend or terminate access to our services for any breach of this Acceptable Use Policy without refund.

5. Intellectual Property

During an active service contract, all custom code, websites, automation pipelines, and digital assets built by Flowoo Digital LTD remain hosted and managed by us. Upon full completion of the agreed 12-month contract term (for Web Development and AI Automation services), or upon final payment for MVP Development projects, Flowoo Digital LTD will transfer full ownership of the relevant GitHub repository, Vercel deployment, and database assets to the client. After this transfer, the client holds 100% of the intellectual property and the codebase with no restrictions.

All visual styles, brand graphics, marketing copy, and written content displayed on this website that are not part of a specific client deliverable remain the sole intellectual property of Flowoo Digital LTD and may not be reproduced without express written permission.

6. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales, Flowoo Digital LTD shall not be liable for any indirect, incidental, special, or consequential damages, or loss of profits, revenue, data, or bookings arising from the use of our services, custom systems, or third-party integrations (including but not limited to Make.com, n8n, Calendly, or OpenAI). Our total aggregate liability for any claim arising in connection with these Terms shall not exceed the total amount paid by you to us for the relevant service in the 12 months preceding the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

7. Termination

Termination by you: You may terminate a monthly subscription contract by providing 30 days' written notice to contact@flowoo.co.uk. Termination before the end of the initial 12-month term will not entitle you to any refund of fees paid.

Termination by us: We reserve the right to suspend or terminate your access to our services immediately and without notice if:

• You materially breach these Terms or any applicable law.
• You fail to make any payment when due and do not remedy the failure within 7 days of written notice.
• You engage in any conduct that we reasonably consider harmful to our business, reputation, or other clients.

Upon termination, any outstanding fees for work completed up to the termination date shall remain payable. We will provide you with a copy of any deliverables completed and paid for at the time of termination.

8. Modifications to These Terms

We reserve the right to modify these Terms at any time. Where changes are material, we will provide at least 30 days' written noticevia email to active clients before the new Terms take effect. Your continued use of our services after the effective date of any revised Terms constitutes your acceptance of those changes. We encourage you to review this page periodically. The "Last Updated" date at the top of this page reflects the most recent revision.

9. Force Majeure

Neither party shall be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war or terrorism, government actions, internet or telecommunications failures, power outages, or third-party API or infrastructure outages (including OpenAI, Make.com, Vercel, Calendly, Supabase, Google, or Resend). The affected party shall promptly notify the other party and shall use reasonable efforts to resume performance as soon as practicable.

10. Governing Law & Jurisdiction

These Terms of Service, along with all contracts and disputes arising from the use of our services, shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter.

11. Severability & Entire Agreement

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

These Terms, together with our Privacy Policy and any written service agreement or statement of work signed by both parties, constitute the entire agreement between you and Flowoo Digital LTD in relation to your use of this website and our services. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

12. Contact Information

If you have any questions about these Terms, or wish to exercise any rights under them, please contact us at contact@flowoo.co.uk.